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Satisfaction Guaranteed

when ordering from Discovery Life Sciences.

Satisfaction Guaranteed when ordering from Discovery Life Sciences

Ordering from Discovery Life Sciences

Our satisfaction guarantee means that purchasing Research products from Discovery Life Sciences is risk-free.  If you are not entirely satisfied with the performance of any product simply call our Client Services department. They can answer any questions and, if you are still not satisfied, arrange a prompt refund or exchange* (see Returns).

From Online:

www.discoverylifesciences.com

By Email:

clientservices@discoverylifesciences.com

By Phone:

USA 805.528.4341

Our Address:

1236 Los Osos Valley Rd. Suite T

Los Osos, CA 93402 USA

Office Hours:

8:00 a.m. - 5:30 p.m. PST Weekdays

 

Prices and Terms

Payment terms for purchases are net 30 days in US dollars. Prices are quoted in US dollars and are subject to change without notice. All orders are subject to final acceptance by DLS,Inc at the prices in effect at the time of shipment, and are based on DLS, Inc., Sales Terms and Conditions.

Shipping and Delivery

Orders received before 12:00 p.m. Pacific Standard Time Monday through Thursday will generally ship the same day. Orders received on Friday, Saturday and Sunday will generally ship Monday. Products are shipped from our facility in Los Osos, CA, USA.
All shipping/handling, dry ice, packaging for hazardous and non-hazardous materials, and any insurance charges (if applicable) are added to the invoice. DLS, Inc. reserves the right to change conditions for shipping and delivery charges. All packaging and packaging supplies comply with IATA regulation 6.2., packaging instructions 650 (UN 3373), ICAO and U.S. DOT Hazmat regulations. We will choose the most appropriate shipping option for your order depending on your location and the shipping temperature and/or hazardous-material determination of the products in your order.

The Return of Biological Materials

Our satisfaction guarantee means that if you are not entirely satisfied with the performance of any material you have received from Discovery Life Sciences we will exchange or refund it. Simply call our Client Services team at 1-805-528-4341. They can answer any questions about the product, i.e., storage conditions, data elements, clinical history, etc. If you are still not satisfied, we can arrange for the return of the materials you have received.

Click here for General Terms and Condition of Sale.